Return Policy

RETURN PROCEDURE

1. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".

Definition of the new, unaltered and unused condition is:, - without showing signs of wear or damage in any way

- within 7 calendar days of the delivery date (after 7 days no returns are allowed)

- must not be a special order or a custom order

- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

2. If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. (info@byhandsusa.com or raymond@byhandsusa.com)

3. Refunds are contingent upon inspection of item(s) once we receive it.
4. There is a 10 - 25% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
5. The customer is responsible for all shipping costs if the seller is not at fault.
Return Address:
byhands Hand Craft (Choice Imports Inc.)
Attn: RMA Department 
4479 Casa Grande Cir. #475
Cypress, CA 90630